My Work
Where I've worked
Seeing both sides of the coin; leading large and small creative and production teams across start ups and large enterprise in some of the toughest sectors - Banking, Telco, HR-Tech, Sec-Tech, Government, Retail & Manufacturing across Australia and Europe.
From launching new product design in handsets, to driving digital disruption and transformation through service design by reducing call centre wait times to digital self-servicing, and working with customers to develop new product features for automobiles, I’ve been fortunate to have been part of some seismic shifts in human-technology behaviours in my career as both a leader and individual contributor.
Delivery work
Over the past two decades, I've held roles both individual contributor and leadership roles, advocating for best practices, widespread collaboration and communication, coaching people, and directing teams that contribute to brand digital customer experiences. Specific examples are available on request.
Media
Academia
I've also been involved with a number of research pieces over the years, both in workplace and academic settings as author or contributor. Below are some (as author) through RMIT University as part of the Master of Design Futures program.
01.
Research title:
Design and Finance - a powerful partnership. I explore the art of what's possible for business success when design and finance are aligned.
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Published at:
https://www.designandfinance.info
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Publication date:
2021
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Supervision by:
RMIT University, Australia
02.
Research title:
Designers Don't Do Dollars
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Published at:
https://designersdontdodollars.info
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Publication date:
2020​
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Supervision by:
RMIT University, Australia
03.
Research title:
Designing an engagement: An implementation proposal in understanding the client through the mental health pandemic lived experience.
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Published at:
https://www.mmspencer.com/designanengagement
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Publication date:
2020
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Supervision by:
RMIT University, Australia
04.
Research title:
The role of emerging technology in the obsolescence of traditional websites (.com's)
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Published at:
https://www.mmspencer.com/obsolescenceofwebsites
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Publication date:
2019
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Supervision by:
RMIT University, Australia
05.
Article:
How it’s REALLY going - Remote working in a corporate, digital world.
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Published at:
https://www.linkedin.com/pulse/how-its-really-going-remote-working-corporate-digital-spencer/
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Publishing date:
2017
06.
Article title:
Working remotely in a corporate world - How I moved my family and work to Holland for six months.
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Published at:
https://www.linkedin.com/pulse/working-remotely-corporate-world-how-i-moved-my-family-spencer/
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Publishing date:
2017
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07.
Article title:
Heuristics review - 10 quick usability wins
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Published at:
https://www.linkedin.com/pulse/heuristics-review-10-quick-usability-wins-michelle-spencer/
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Publishing date:
2016
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08.
Article title:
“How do I break into UX?”
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Published at:
https://www.linkedin.com/pulse/how-do-i-break-ux-michelle-spencer/
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Publishing date:
2016
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